Shipping and returns

Shipping

Orders ship from our warehouse in Rochester, NY. Orders placed before [CUTOFF TIME] on a business day are packed and shipped the next business day.

Standard ground: [X-X] business days, [RATE OR CALCULATED AT CHECKOUT]
Free shipping: on orders over $[THRESHOLD]
Local delivery: available in the Rochester area on orders over $[THRESHOLD]. Select at checkout.

Tracking is emailed as soon as your order leaves the warehouse.

Damaged or missing items

Inspect your shipment when it arrives. If a case is damaged in transit or an item is missing, email [EMAIL] within 5 business days with your order number and a photo. We will replace it or credit your account.

Returns

Unopened, resalable cases in original packaging may be returned within [X] days of delivery. Contact [EMAIL] for a return authorization before shipping anything back. Return shipping is the buyer's responsibility unless the item was sent in error.

Opened cases, display boxes with broken seals, and consumable products are not returnable.